1 – TELECOMMUNICATION SERVICES

2 – CUSTOMER TRAINING

3 – CUSTOMER ONBOARDING

XCAAS TENANT ONBOARDING SERVICES

XCAAS Tenant onboarding can be a new sense if your internal team has just accepting the management of this platform. Vintage IT Solutions will work closely with your internal team going through all the tedious work until they are comfortable with the system. We will walk you through Tenant onboarding while following the Avaya supported procedures.

TRIAGING SERVICES

Triaging is important during cut overs. Triaging helps to lower the number of support tickets during cut over and lowers SLA times on reports. At Vintage IT solutions we will give you the support you need be it onsite or remotely while making sure that the issues are resolved on the fly. We have great experience in Triaging cut overs for ONEX Agent deployments and more.

Administrative work –  MAC

MOVE-ADD-CHANGES (MAC) work is always over looked especially when you do not have enough experienced internal resources. At Vintage IT Solutions we will engage and do your MAC work as per your request. This will help increase your Turn around Time, especially when you wait for a long time with tickets being opened and that you do not have internal expertise on a particular service or system. Our plan is to hop on an issue ASAP once reported.